Guide to the 9/11 Memorial & Museum: Where NYC Remembers
Easily one of the top attractions in all of New York City, the 9/11 Memorial & Museum exists today as a place of…
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9/11 Memorial and Ground Zero Tour
Firsthand stories of tragedy and heroism
$39 per adult €36 per adult £30 per adult C$53 per adult A$57 per adult
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Local experts
Personal stories and insider travel tips -
Top-rated
Thousands of reviews averaging 4.9 stars -
Worry-free booking
Flexible scheduling and refunds
$39 per adult
€36 per adult
£30 per adult
C$53 per adult
A$57 per adult
$39 per adult €36 per adult £30 per adult C$53 per adult A$57 per adult
-
Local experts
Personal stories and insider travel tips -
Top-rated
Thousands of reviews averaging 4.9 stars -
Worry-free booking
Flexible scheduling and refunds
Highlights
- Hear firsthand accounts from your guide, a New Yorker with a personal connection to 9/11.
- Walk through Ground Zero and learn about its history and rebirth.
- See the largest man-made waterfalls in North America at the 9/11 Memorial.
- Visit the Survivor Tree, a symbol of resilience.
- Upgrade to skip the line and visit the 9/11 Museum, featuring artifacts and narratives from that day.
- Enjoy panoramic views of the city from the One World Observatory with an optional Freedom Tower upgrade.
What you'll do
Visiting Ground Zero is emotional but also inspiring as you hear about the stories of heroism on the ground and the spirit of rebirth in the aftermath of 9/11.
This walking tour, led by a New Yorker with a personal connection to the events of September 11th, takes you through the history and landmarks of ...
Visiting Ground Zero is emotional but also inspiring as you hear about the stories of heroism on the ground and the spirit of rebirth in the aftermath of 9/11.
This walking tour, led by a New Yorker with a personal connection to the events of September 11th, takes you through the history and landmarks of Ground Zero. We begin at St. Paul’s Chapel, a beautiful church that’s one of the oldest churches in NYC, built in 1766. You’ll learn how the church served the community in the wake of 9/11 and how it miraculously survived the debris from the crashes a mere block away.
From there, you’ll walk with your guide to the 9/11 Memorial, where you’ll learn about the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, the largest man-made waterfalls on the continent.
You can enhance your visit with our optional upgrades. Visiting the 9/11 Museum is a great follow-up to touring the memorial. Your guide will prepare you for your self-guided tour and provide a skip-the-line ticket. The museum includes artifacts and first-person stories relating to September 11th. We recommend spending a couple hours in the museum, though you’re welcome to stay for as long as it’s open.
Our second optional upgrade is for the observatory at the One World Trade Center. The new World Trade Center is a tribute that honors the lives lost in the attacks and celebrates New York City’s resilience. Your self-guided visit begins in the lobby with “Voices,” a film dedicated to the men and women of the World Trade Towers and new One World Trade Center. Afterward, take the SkyPod elevator to the top of Freedom Tower. There, you can experience both the See Forever Theater and the 360-degree, 1,250-foot observation deck of the One World Observatory, which showcases breathtaking views of Manhattan.
9/11 Memorial tour itinerary
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St. Paul’s Chapel
A historic church one block from the 9/11 attacks that miraculously survived the falling debris
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9/11 Memorial
Where you can pay your respects to those who lost their lives on 9/11 at the World Trade Center
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Oculus
The grand entrance to the One World Trade Center as seen from Ground Zero
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9/11 Museum (optional upgrade)
A self-guided tour through collections of media, memorabilia, and more
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One World Observatory (optional upgrade)
The 360-degree observation deck at the One World Trade Center AKA Freedom Tower
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Upgrades
Admission to the One World Observatory and the 9/11 Museums are optional upgrades to our tour. You can select one or both upgrades.
Tour ending point
The tour ends at the 9/11 Memorial.
Refund policy
We offer a 100% refund up to 24 hours before the start time.
9/11 Memorial tour reviews
21K+
Guide with personal insight
Ibeth was a great guide. It was chilling listening to her recounting of events from the perspective of a witness to the events at Ground Zero.
Penny
Very Good Tour
I already knew a lot about 9/11 from years of documentaries and this tour still provided a lot of new information. Jared was a great tour guide who could answer all my questions and had a great personality. I highly recommend this tour!
Kirk
Awesome tour
Peter was a very informative tour guide. He informed us he was the 2nd best tour guide in NYC lol. We hope our rating elevates him to Number 1. Tour is highly recommended and definitely worth the money. Museum was wonderful. It was a moving and solemn experience. Don't rush yourselves, allow plenty of time and go early. Awesome day.
Daniel
Meeting point
We meet outside St. Paul’s Chapel at 209 Broadway. The cross streets are Fulton and Vessey.
FAQs
How much walking is there?
We cover less than a mile at a leisurely pace, and the walking route is fairly level.
Is the tour good for kids?
Yes, the subject matter is covered sensitively.
Is the 9/11 Museum visit guided?
If you choose our upgrade for a visit to the 9/11 Museum, your tour is self-guided. Your ExperienceFirst guide will share helpful information about the museum to prepare you for your visit, and you’ll get a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum, though you can stay as long as you like after entering.
What can I bring inside the museum?
There is a security checkpoint before entering the 9/11 Museum. All large bags will need to be checked at the coat check. You can bring your camera, but only photos without flash are allowed.
If I miss the tour, can I still get my ticket for the museum or observatory?
Your tour concierge will give you your museum or observatory ticket (or both if you’ve selected both upgrades) when you check in for your tour.
What is the cancellation policy?
We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours before your tour start time. Cancellations within 24 hours aren’t eligible for refunds or rescheduling.
When should I get there?
Plan to show up 15 minutes early. The tour starts promptly, and you may not be able to catch up if you arrive late.
Is this tour wheelchair accessible?
Yes, this tour, including the museum and observatory, is accessible for strollers and wheelchairs.
What if it rains?
Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we’ll offer you the chance to reschedule or give a full refund.
Are gratuities included?
Tips are always appreciated but never expected. They’re a great way to tell your guide they did an awesome job and show your appreciation.
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