review-star 12,259 Reviews

9/11 Memorial and Museum Insider Tour

Firsthand stories of tragedy and heroism at Ground Zero

$79 per adult

  • Local experts
    Personal stories and insider travel tips
  • Top-rated
    Thousands of reviews averaging 4.9 stars
  • Worry-free booking
    Flexible scheduling and refunds

$79 per adult

$79 per adult

  • Local experts
    Personal stories and insider travel tips
  • Top-rated
    Thousands of reviews averaging 4.9 stars
  • Worry-free booking
    Flexible scheduling and refunds


  • Hear firsthand accounts from your guide, a New Yorker with a personal connection to 9/11.
  • Walk through Ground Zero and learn about its history and rebirth.
  • See the largest man-made waterfalls in North America at the 9/11 Memorial.
  • Visit the Survivor Tree, a symbol of resilience.
  • Skip the line to enter the 9/11 Museum, which details the events of the day through artifacts and narratives.
  • Enjoy panoramic views of the city from the One World Observatory with an optional Freedom Tower upgrade.


  • St. Paul’s Chapel

    A historic church one block from the 9/11 attacks that miraculously survived the falling debris

  • 9/11 Memorial

    Where you can pay your respects to those who lost their lives on 9/11 at the World Trade Center

  • 9/11 Museum

    A self-guided tour through collections of media, memorabilia, and more

  • Oculus

    The grand entrance to the One World Trade Center as seen from Ground Zero

  • Optional upgrade: One World Observatory

    The 360-degree observation deck at the One World Trade Center AKA Freedom Tower

Make this tour private

Book this tour for just your group, starting from $350.

Book private tour

Plan your trip


Admission to the One World Observatory at the One World Trade Center is an optional upgrade offering views of Manhattan from 1,250 feet up.


This tour is accessible for strollers and wheelchairs.

Tour ending point

The tour ends at the 911 Memorial.

Refund policy

We offer a 100% refund up to 24 hours before the start time.

Want to see the Museum and One World Observatory in one tour? We have options.

Book All Access Tour
oculus at Ground Zero


Guide with personal insight
Ibeth was a great guide. It was chilling listening to her recounting of events from the perspective of a witness to the events at Ground Zero.

— Penny

Very Good Tour
I already knew a lot about 9/11 from years of documentaries and this tour still provided a lot of new information. Jared was a great tour guide who could answer all my questions and had a great personality. I highly recommend this tour!

— Kirk

Awesome tour
Peter was a very informative tour guide. He informed us he was the 2nd best tour guide in NYC lol. We hope our rating elevates him to Number 1. Tour is highly recommended and definitely worth the money. Museum was wonderful. It was a moving and solemn experience. Don't rush yourselves, allow plenty of time and go early. Awesome day.

— Daniel

Meeting point

We meet outside St. Paul’s Chapel at 209 Broadway. The cross streets are Fulton and Vessey.


Is the museum visit guided?

Your visit to the 9/11 Museum is self-guided. Your guide will share helpful information about the museum to prepare you for your visit, and you’ll get a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the tour conclusion or some time later. The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.

How much walking is there?

We cover less than a mile at a leisurely pace, and the walking route is fairly level.

What can I bring inside the museum?

There is a security checkpoint before entering the 9/11 Museum. All large bags will need to be checked at the coat check. You can bring your camera, but only photos without flash are allowed.

Is the tour good for kids?

Yes, the subject matter is covered sensitively.

What is the rescheduling policy?

We understand plans change. We offer a 100% refund up to 24 hours prior to your tour start time for this tour. We also offer rescheduling to another date the tour is running at no extra cost if you’re unable to make this tour. Please keep in mind there are no refunds available if you have already rescheduled your tour.

When should I get there?

Plan to show up 15 minutes early. The tour starts promptly, and you may not be able to catch up if you arrive late.

What if it rains?

Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we’ll offer you the chance to reschedule or give a full refund.

Are gratuities included?

Tips are always appreciated but never expected. They’re a great way to tell your guide they did an awesome job and show your appreciation.

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