Thank you for considering us in your travel plans. We want to assure you that we take your safety and the safety of our staff seriously. Here’s what we’re doing to help.
We offer a 100% refund up to 24 hours prior to your tour start time for our public tours.
Exceptions: Alcatraz and Catacombs tours
We also offer rescheduling to another date the tour is running at no extra cost for our public tours. Please keep in mind there are no refunds available if you have already rescheduled your tour.
If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.
By email: email@example.com
+1 646 801 8692 (USA)
+33 (0) 1 86 65 39 88 (France)
If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.
While we’re excited to start showing off our cities again, the safety and well-being of our guides and guests is our priority.
To keep you and our guides safe, we will be using the safety protocols set up by the World Tourism Travel Council. In addition, we will be abiding by any local laws.
Check out this short video to see what that means for you as a traveler.
Below are a few safety precautions for our guests and guides on all ExperienceFirst tours.
Guests pledge to:
Our guides will:
We recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.
If you have any questions or concerns before your tour, please contact us.
*Face mask or covering refers to any cloth face mask, paper face mask, or bandanna.
**Please note that we’re not able to offer refunds to guests who fail the Health Check.
We are currently operating the following tours. If you would want to book something for just your group, we’re happy to offer a private guided experience for any of the tours below. Get in touch to schedule a private tour for your group.
|New York City