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Health and Safety

Thank you for considering us in your travel plans. We want to assure you that we take your safety and the safety of our staff seriously. Here’s what we’re doing to help.

Worry-Free Booking

calendar planner


We offer a 100% refund up to 24 hours prior to your tour start time for our public tours.

Exceptions: Alcatraz and Catacombs tours


We also offer rescheduling to another date the tour is running at no extra cost for our public tours. Please keep in mind there are no refunds available if you have already rescheduled your tour.


If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.


By email:

By phone:

+1 646 801 8692 (USA)

+33 (0) 1 86 65 39 88 (France)


If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.

Health and Safety

hand sanitizing for COVID-19 safety


While we’re excited to start showing off our cities again, the safety and well-being of our guides and guests is our priority.


To keep you and our guides safe, we will be using the safety protocols set up by the World Tourism Travel Council. In addition, we will be abiding by any local laws.


Check out this short video to see what that means for you as a traveler.


Below are a few safety precautions for our guests and guides on all ExperienceFirst tours.

Guests pledge to:

  • Wash and sanitize hands frequently
  • Bring and wear masks or face coverings* for the duration of the tour
  • Respect any local quarantine requirements if you are traveling from a hotspot
  • Stay home when not feeling well
  • Maintain 6 feet or more of distance from others when possible
  • Submit a pre-tour Health Check questionnaire**

Our guides will:

  • Wash and sanitize hands frequently
  • Wear masks or face coverings* for the duration of the tour
  • Do a wellness check before each tour and stay home when they are not feeling well
  • Help groups maintain social distance
  • Complete company training on COVID-19, airborne diseases, and infection control


We recommend keeping an eye on the World Health Organization’s advice for the public for any current updates.


If you have any questions or concerns before your tour, please contact us.


*Face mask or covering refers to any cloth face mask, paper face mask, or bandanna.

**Please note that we’re not able to offer refunds to guests who fail the Health Check.


Opening Updates

NYC skyline


We are currently operating the following tours. If you would want to book something for just your group, we’re happy to offer a private guided experience for any of the tours below. Get in touch to schedule a private tour for your group.


New York City

Los Angeles

  • No tours running as of this time

San Francisco